This is the privacy notice of Rudolph Diesel Interiors Ltd In this document, “we” or “us” refers to Rudolph Diesel Interiors Ltd.
Company Number: 12000026
Registered Office: Coach House, Ealing Green, Ealing, W5 5ER
Contact phone number: 020 7183 6404
Contact e-mail: hello@rudolph-diesel.co.uk
This policy informs you about all information that we record about you. It covers information that could identify you and information that could not. We have a duty to look after the information we hold about you and appreciate that users of our website/s are concerned to know that data will not be used for any other purpose other than communication between you and us. Information is and never will be shared with any third parties. Our policy is strict and complies with UK law. Every effort is made to to protect your data and if you feel concerned about any aspect of your personal data or you have suggestions to enhance our procedures please get in touch via the email address above.We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.Here is a list of the information we collect from you:
1. Basic identification and contact information
Your full name and contact information
This information is used:
to provide you with the services which you request when engaging our services;
for verifying your identity for security purposes;
for marketing our services and products;
Information which does not identify any individual may be used in a general way for marketing efforts To send you invoices through our accounting software
2. Services
When we obtain information from you specifically to enable you to use or buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
3. Your domain name and e-mail address
Is/are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.This information is used:
1. to correspond with you or deal with you as you expect.
2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3. to send you news about the services to which you have signed up;
4. to tell you about our other services or services of sister websites.
4. Information you post on our website
Information you send to us by posting to a forum or blog is stored on our servers. We do not specifically use of that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide. If at any point you wish to remove posts you have written please do so alternatively get in touch with us..
5. Website Analytics
Embedded within our website is a code which we use to track users activity. The information is used for statistical purposes only and does not show us any of your information other than your IP address but your personal information is classified.
6. Financial information
The only information we hold on our accounting software is your full name, e-mail address, business name and postal address. This information is used to generate quotes, invoices and credit notes to send to you. We do not accept online payments thus do not store any card information. If you pay us by cheque we do not keep records/copies of any cheques we are sent. Information about invoices, quotes and credit notes are stored on our accounting software which is only accessible by the Managing Director and the appointed accounting firm.
7. Note on padlock symbols and other trust marks
Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. We do not handle information about your credit card so do not subscribe to any such service. However, we suggest you assess this notice to judge that we do take your privacy seriously.
8. Business and personal information
This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy. Any business cards you provide us will be logged in our CRM system and the hard copy will be securely disposed of. We keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defense in court. That is also the period within which our tax collecting authorities may demand to know it. Any information about you is kept within our CRM system which is only accessible by the Managing Director.
9. Third party advertising
No third parties advertise on our website thus you will not be contacted by any third parties unless you have requested information about a supplier or any other third party allowing them to contact you.
10.Cookies
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:
1. to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site may not perform efficiently for you.
2. to allow essential parts of our web site to operate for you.
3. to operate our content management system.
4. to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
6. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
7. to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
8. to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a period of time after which it will delete automatically.
9. to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.
10. to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
11. Calling our office
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line. When a call is not answered in the office it is routed to the Managing Director and finally a call answering service or voicemail facility which is only accessible by the Managing Director.
12. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We may keep personally identifiable information associated with your message, such as your name or email address.
13. Complaints
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
14. Third party content
Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. This is only applicable under our news page where articles are posted and web users have the ability to post their views. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
15. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If you send us your CV although there is no job vacancy advertised anywhere we will keep the e-mail but not save the CV anywhere if we feel you might be a potential candidate for the future.If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
16. Content you provide to us
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatsoever as to how it is used.
17. Marketing information
No information of yours will be given to any third parties unless you have requested us to do so. Information about you is held on a marketing CRM system and constitutes of your name and e-mail address only. The system does not hold any other information about you and this information is only accessible by the Managing Director.
18. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
19. Affiliate information
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
20. Disclosure to Government
…and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
21. At any time you may review or update
the personally identifiable information that we hold about you, by contacting us at the address above. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
22. Sale of your personal information
Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.
23. Data may be “processed” outside the UK
Our websites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.
24. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
25. Removal of your information
If you wish us to remove personally identifiable information from our web site, you may contact us in writing using the contact information mentioned above. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
26. Security Breaches
All our devices are either password or pin protected but in the event that information is unlawfully obtained by a security breach we have a duty to report such a breach to the ICO if we feel the breach can harm anyone and/or to the police in the event that a laptop, phone or other device has been stolen.We do not hold personal information of any business or client on any system of ours nor as hard copies. We operate a paperless enterprise and know where our assets are located at all times. Basic file notes are kept during calls but no personal information is logged such as hobbies, favourite restaurants etc. In the event that a breach has taken place we will get in touch with the concerned parties and inform them within 24 hours.
27. GDPR and General
We follow the guidelines issued by the ICO and use the checklist to make sure we comply fully. For more information or to speak to us please feel free to contact us directly. Any new information of new clients from 1 May 2018 will be put through the checklist scenario and permission sought to get in touch via e-mail and/or phone. All e-mail communication through our e-mail CRM system will retain the unsubscribe button. If you have requested to be removed from our CRM marketing system altogether we will remove you from the list, remove your e-mail address from our CRM system and log a note to state you requested no further communication. We will not delete your file entirely so we make sure we do not get in touch in future as we will know what your stance is on our marketing communications.
